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Service Apartment FAQ - Apartment service

Service Apartment FAQ - Apartment Service

What is a Serviced Apartment?
What is SAIL?
What can I expect in my Serviced Apartment?
What other services can I expect?
What happens when I arrive in the Serviced Apartment?
How do I book a Serviced Apartment?
How do I pay for the booking?
Is it safe to supply my credit card details?
Are there any other costs?
How do I amend my booking?
How do I cancel my reservation?


What is Serviced Apartment?
A Serviced Apartment is exactly what it ‘says on the tin’: A fully self-contained apartment offering, in a nut-shell, all the facilities you would have in your own home.

The apartments are referred to as being 'serviced' because you are looked after in the same way a hotel would look after you as a guest, with maid service and concierge etc.

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What is SAIL?

SAIL is a booking agency offering a number of carefully selected, well-managed serviced apartments. You can book an apartment for any period, from only one night up to three months or more, although some apartments have a minimum stay. Our online booking system is open for anyone to use, and we believe its ease of use will help in our drive to convert regular hotel users into regular serviced apartment users.

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What can I expect in my serviced apartment?

As serviced apartments can, and often do, get used for stays of up to 6 months they are usually kitted out to the highest possible standard with everything you would expect such as TV, telephone (usually direct dial), DVD player, hi-fi and internet access. Kitchens are normally equipped with a full cooker, microwave, fridge-freezer, cutlery and crockery (including plates, cups, glasses, pots and pans). Some will also have washer-dryers and dishwashers. Maid service varies in frequency from daily to weekly, and includes a bed linen and towel change along with other housekeeping duties. We only work with serviced apartments that offer onsite reception and concierge service so that we know you will be looked after properly. Most serviced apartments (link to a21) do not have a restaurant or offer room service or bar, but that’s the point really – you have your own kitchen and with it the freedom to come and go, and eat and drink, as you please – just like you do at home. Most serviced apartments are within walking distance of quality restaurants or bars so if you do want hassle free eating and drinking it is usually only a few minutes away. The best of both worlds we like to think.

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What other services can I expect?

These will vary from serviced apartment to serviced apartment; see each serviced apartment's own page for details. Among the services commonly offered are airport transfers, dry cleaning, concierge and grocery shopping.

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What happens when I arrive at the serviced apartment?

Different serviced apartments have different check-in procedures but as a rule of thumb we only work with companies that offer a manned reception desk, so your check in/check-out should run as smoothly as it would at a hotel.

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How do I book a serviced apartment?

If you have any questions or simply prefer to book by phone, you can GIVE US A CALL and our expert client advisors will be happy to help. Alternatively, it is quick and easy to book online, as follows:

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How do I pay for the booking?

SAIL requires full payment at the time of booking. This can be made by debit/credit card telephonically or online through our secure website. You will receive a confirmation via email, and your own personal confirmation number.

For our corporate clients who qualify we offer account facilitates of up to 30 days. APPLY FOR AN ACCOUNT

On check in most serviced apartments will require you to produce a method of payment security, as you would expect in a hotel, whether it be cash, banker's cheque or, more usually, credit card details to cover any incidental costs you might incur, such as telephone calls or damage to property.

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Is it safe to supply my credit card details?

See our SITE SECURITY section for full details. Once you have clicked the 'Book This Apartment' button, you will be taken to the booking form for you to complete. The booking form is hosted on our secure server. All the information you submit on the booking form is encrypted between your browser and our server and is totally secure and safe.

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Are there any other costs?

All utility bills are included in the rates. The only additional charges you may incur would be for any phone calls that you make and for internet access, where applicable. Other facilities and services, such as car parking and grocery shopping, may also be chargeable. Please see each apartment's own page for details.

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How do I amend my booking?

You can contact us by email, telephone or fax with any amendments you require, for example, if you want to add nights to your booking, or change the apartment type. We cannot, however, guarantee any changes or amendments, and sometimes this is only permitted by the apartment provider at a cost.

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How do I cancel my reservation?

We run a strict, but simple, 7 days cancellation policy.

If you cancel more than 7 days from the date of arrival you will be charge 15% cancellation fee.

If you cancel less than 7 days from the date of arrival you will be liable for the full cost of the booking.

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